Payment Policy
Payment Policy - Harlbury
This Payment Policy describes the payment methods we accept and the conditions that apply to any purchase on Harlbury. All transactions are processed in GBP for a simple, reliable and secure experience.
1. Accepted payment methods
- Credit and debit cards: Visa, Mastercard, Maestro, American Express
- Apple Pay
- Google Pay
- Shop Pay
- PayPal
2. Payment processing
- All payments must be made at the time of order.
- Order preparation begins only once full payment has been received.
- If a payment fails or is declined, the order will not be confirmed.
3. Currency and taxes
- All prices displayed on Harlbury are listed in GBP (£).
- Any applicable taxes and shipping costs are calculated at checkout.
- Prices may change without notice.
4. Secure payments
Harlbury uses SSL (Secure Sockets Layer) encryption to protect your information, and our checkout is PCI DSS compliant. We do not store your card details on our servers: once your purchase is completed, we can only see your billing information, shipping information, order details and the last four digits of your card. You can recognise a secure connection by the padlock icon in your browser and the "https" prefix in the site address.
5. Refunds and disputes
Refunds are processed in accordance with our Return & Refund Policy. If you experience any issue with an order, please contact us directly before initiating a chargeback, so that we can resolve it. Any unauthorised chargeback request will be disputed.
6. Fraud prevention
Harlbury reserves the right to cancel or suspend any order suspected of fraud or unauthorised activity. Identity verification may be requested for high-value orders.
Contact information
Store name: Harlbury
Head office: 17 St Thomas St, Winchester SO23 9HE, United Kingdom
Phone: +44 7488 818584
Email: studio@harlbury.com
Customer support: Monday to Saturday, 8am to 4pm (London time).
We aim to respond to your inquiries within 24 hours.
Thank you for choosing Harlbury.