Shipping policy
Shipping Policy - Harlbury
At Harlbury, we are proud to deliver to customers across the United Kingdom with reliable, carefully handled shipping. Please read below for everything you need to know about how we ship your order.
1. General Shipping Information
We currently ship throughout the United Kingdom. Shipping options, costs and delivery times may vary depending on your location and the size or weight of your order.
2. Processing Time
Orders are typically processed within 2-3 working days (Monday to Friday), excluding weekends and public holidays. During peak seasons or promotional events, processing times may be slightly longer. We will keep you informed of any delays.
3. Shipping Rates
Free shipping. We offer free shipping on all orders, with no minimum purchase.
4. Estimated Delivery Times
Here is what to expect once your order is placed:
- Processing time: 2-3 working days (Monday to Friday)
- Transit time: 4-9 working days (Monday to Friday)
- Total delivery time: 6-12 working days
- Order cut-off time: 6:00 PM (London time)
Please note: delivery times are estimates and may be affected by carrier delays or extreme weather conditions.
5. Order Tracking
We will send you tracking information within 24-48 hours of your order leaving the warehouse, to the email address you provided at checkout.
6. Shipping Restrictions
We do not ship to PO Box addresses or restricted areas. Certain items may be subject to shipping restrictions depending on United Kingdom-specific regulations or carrier restrictions.
7. Failed Delivery or Returned Packages
In the event of failed delivery attempts, incorrect address information or undelivered packages, orders may be returned to us. We will contact you if this occurs and arrange a new shipment, which may incur additional shipping costs.
8. Lost or Damaged Packages
If your package is lost or damaged in transit, please contact us immediately by email at studio@harlbury.com. We will work with the carrier to investigate the issue and find a solution as soon as possible.
9. Returns and Refunds
If you would like to return your order, please refer to our Return & Refund Policy. You can contact our customer service at any time by email at studio@harlbury.com.
10. Shipping Policy Update
We may update our shipping policy from time to time to meet Google Shopping requirements or to improve our service. The latest version will always be available on this page. (Last updated: 28 June 2026.)
Contact information
Store name: Harlbury
Head office: 17 St Thomas St, Winchester SO23 9HE, United Kingdom
Phone: +44 7488 818584
Email: studio@harlbury.com
Customer support: Monday to Saturday, 8am to 4pm (London time).
We aim to respond to your inquiries within 24 hours.
Thank you for choosing Harlbury.